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Service Track is a CRM software package designed to:
- Track service calls
When a call is placed, information is collected, a tech is assigned, and the call is scheduled
- Manage customer contact information
Multiple locations and contacts can be assigned to each company
- Control setup tables populate drop down fields in the application
Manage job types, billing codes, equipment, technician and sales person names
- Report
View complete reports, standard version includes client activity, calls by technician, calls by client
The system works well for service companies that provide both in-house and on-site service calls.
This package can be installed on your server or setup on Synapse Servers for your company’s immediate use.
Customization is not required, but it is available. During your ServiceTrack demonstration we will show you the standard version (without customization) and a modified version so you can see the full capabilities of the application.
The Web-based application, Service Track, was originally designed for our business partner, Enterprise Computing Services, to manage their technician’s service calls. The system has not been implemented by the Caddo Public School District, and several other companies in the service industry.
Technology Used:
- Cold Fusion
- ASP
- MySQL
- Java
- Javascript
Features:
- Clients stored in alphabetized categories
- Once a client/ School is entered into the system, calls can be created
- To create a call, the assigned user enters information into a set form
- When a ticket has been created, the system will automatically notify the service tech responsible with an email
- The schedule is presented in a Calendar format. Arrows allow the user to change month views
- By clicking on the Tech’s name, the system pulls back all open tickets for that Tech along with Problem and Call Type
- The control panel contains Admin options for the system. From here, users can generate/ view reports and manage user accounts
- The system also has options for Home: this takes the user back to the home screen of the system
- Sign In/ Sign Out: This allows the user to log on or off of the system
- System documentation is available as a help file that resides on the system, as well as a paper copy for easy reference
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